Terms & Conditions

Welcome to SEMM Cleaning! These Terms of Service govern your use of our website and our cleaning services. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or book our services.

1. Eligibility: Our cleaning services are available to residential and commercial property owners located in Fort McMurray, Canada, specifically in the province of Alberta. By booking our services, you confirm that you are at least 18 years old and have the legal authority to enter into a contract.
2. Service Bookings: You can book an appointment or directly schedule our services through our website. When booking, please provide accurate and complete information about your property and cleaning requirements. We reserve the right to decline bookings that we are unable to accommodate or that violate our policies.
3. Pricing and Payments: Our pricing is transparent and fair. The cost of cleaning services will be based on the size of your property, the scope of work, and any additional services requested. Prices may be subject to change without notice, but any confirmed bookings will be honored at the agreed-upon rate. Payment is due at the time of service, and we accept cash, credit/debit cards, or electronic payments. Any additional charges or fees will be discussed and agreed upon before the service is performed.
4. Cancellation and Reschedule Policy: We understand that plans can change. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Failure to do so may result in a cancellation fee. In the event that we need to cancel or reschedule due to unforeseen circumstances, we will make every effort to accommodate your needs and find a suitable alternative.
5. Liability and Insurance: We take the utmost care in providing our cleaning services. However, we assume no liability for any damage, loss, or theft of personal belongings or property while performing our services. We recommend that you secure any valuable or delicate items before our team arrives. We carry liability insurance to protect our business and employees.
6. Privacy: Protecting your privacy is important to us. We collect and process personal information in accordance with applicable privacy laws. By using our website and booking our services, you consent to the collection, use, and disclosure of your personal information as outlined in our Privacy Policy.
7. Dispute Resolution: In the event of any dispute arising from these terms or our services, we will make every effort to resolve the issue amicably. If a resolution cannot be achieved, any disputes will be governed by the laws of Canada, specifically the Province of Alberta, and subject to the exclusive jurisdiction of the courts located in Fort McMurray, Alberta.
8. Modifications to Terms: We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms regularly for updates.
9. Contact Us: If you have any questions or concerns about our Terms of Service or our cleaning services, please contact us through the contact information provided on our website.

By booking our services or using our website, you indicate your understanding and acceptance of these Terms of Service.